At Ding Dong, everything is made fresh to order so timing matters.
Here’s everything you need to know
Delivery
and Collection
and Collection
Delivery Methods
DPD Next Day Delivery Service
(Tuesday - Saturday)
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Ding Dong Fleet (London & M25 selected postcodes)
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Click & collect from selected London partner locations.
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All products are freshly prepared to order.
Order cut-off time
Orders must be placed before 1:00pm (Monday–Friday) to qualify for next working day delivery or next day collection.
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Orders placed after 1:00pm will be processed the following working day.
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We dispatch Monday–Friday.
UK Mainland Delivery (DPD)
Tuesday – Saturday: Standard Delivery
- Orders under £75 — £7.95
- Orders over £75 — FREE
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Sunday & Monday - No deliveries
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To keep your Ding Dong treats at their freshest, we don’t offer Sunday or Monday delivery. This helps us avoid extended weekend transit times with DPD and ensures your order arrives as fresh as it should.
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Delivery times are estimates and may vary depending on courier operations.
London & M25 Delivery
For eligible postcodes:
• Next working day delivery available
• Delivery windows may apply
• Before 12pm option may be available
Fleet delivery is typically used for:
• Larger orders
• Corporate gifting
• Event deliveries
• Premium handling requirements
Delivery availability may vary depending on postcode and capacity.
Where We Can’t Deliver
We currently deliver to UK Mainland only. Unfortunately, we cannot deliver to:
• PO Boxes
• Northern Ireland
• Isle of Man
• Guernsey
• Jersey
• HS, KW and ZE postcodes
We are unable to deliver directly to military bases and hospital wards due to courier security restrictions.
Two-Day Delivery Areas
For the following postcodes, DPD operates on a two-day delivery service:
- B30–56
- AB
- DD8–11
- FK8
- FK17–21
- IV (all)
- KA27–28
- PA20–80
- PH10–50
- PO30–41
- TD15
- TR21–25
Delivery charge for these areas: £20
If your postcode is in a two-day area, we recommend selecting a delivery date two days before your event.
For example:
If your event is Saturday, order for Friday delivery so it arrives early. We always recommend allowing extra time for important occasions.
Delivery Delays
While we aim to deliver on time, Ding Dong is not liable for delays caused by:
• Courier network disruption
• Traffic conditions
• Weather events
• Industrial disputes
• Force majeure circumstances
• Government restrictions
Delivery dates are estimates and not guaranteed.
While we always aim to deliver on time, delays may occur due to courier disruption, traffic, weather, industrial action or other circumstances beyond our control. Delivery dates are estimates and not guaranteed, unless agreed in writing for corporate orders.
Coffee On Us
When you choose Click & Collect, you’ll receive a complimentary drink voucher to enjoy at the partner café on the day of collection.
Hot or cold your choice, up to the value of £4.50.
Because collecting your Ding Dong should feel like a moment, not an errand.
How It Works
1. Place your order online
2. Select Click & Collect at checkout
3. Choose your preferred location and date
4. Receive your confirmation email
5. Collect your order and enjoy your drink
Collection
Click & Collect is available at selected London partner locations.
• Orders must be collected on the selected date
• Collection times follow the partner store’s opening hours
• Please collect before store closing time
We recommend collecting as early as possible.
Please bring:
• Your order confirmation email
• Your order number
If someone else is collecting, please forward them your confirmation.
Drink Voucher Terms
• One voucher per order
• Valid for one drink (hot or cold) up to £4.50
• Redeemable at the selected
collection location only
• Valid on the day of collection
• No cash alternative
• Non-transferable
Click & Collect
Order online. Pick up locally. Simple.
Prefer to collect your Ding Dong in person?
We offer Click & Collect from selected London partner locations — perfect if you want flexibility or need your treats on a specific day.
Need help?
hello@dingdongbakery.co.uk
Because everyone deserves
a smooth Ding Dong moment.
a smooth Ding Dong moment.
