FAQs

Order before 1pm (Monday–Friday) for next working day dispatch.

You’ll receive tracking details from DPD once your order has been shipped.

Yes — once dispatched, you’ll receive a tracking email with your delivery updates and estimated delivery window.

Yes — Click & Collect is available from selected London partner locations.

Plus, every collection order includes a complimentary drink on us ☕️ 

Absolutely.

You can select your preferred delivery or collection date at checkout.

For important events, we recommend ordering slightly in advance.

If something’s not quite right, email us within 24 hours of delivery or collection with:

• Your order number
• A short description
• Photos (if applicable)

We’ll always do our best to make it right.

• Doughnuts are best within 3 days
• Brownies & cookies within 5 days
• Store in a cool, dry place

You can find full guidance on our Storage & Care page.

Not yet — we currently deliver across the UK mainland only.

Just in case your questions already answered… Click here for more FAQ’S

Browse our website, add your favourites to your basket, choose your delivery or collection date, and checkout securely.

Everything is baked fresh to order.

Order before 1:00pm (Monday–Friday) for next working day dispatch. Orders placed after 1:00pm will be processed the following working day.

Yes — you can select your preferred delivery date at checkout (subject to availability).

Because our products are freshly made, we cannot guarantee amendments or cancellations once production has started. If you've just placed your order, contact us immediately and we’ll try to assist.

No minimum order but delivery charges apply to orders under £75.

We deliver across the UK mainland using DPD Overnight Service. For selected London & M25 postcodes, your order may be delivered by our own Ding Dong Fleet.

Yes — Saturday and Sunday delivery is available at checkout.

Yes — DPD will send tracking details and a 1-hour delivery window on the day of delivery.

DPD may:

• Leave your parcel in a safe place (if authorised)
• Attempt redelivery
• Take it to a local depot

As our products are perishable, we strongly recommend someone is available to receive the order.

We deliver to UK Mainland only.

We do not deliver to:

• Northern Ireland
• Isle of Man
• Guernsey
• Jersey
• HS, KW or ZE postcodes
• Military bases

Some remote postcodes operate on a two-day delivery service.

We cannot guarantee delivery to hospital wards. Deliveries may be redirected to goods-in departments.

Yes — available at selected London partner location

1. Place your order online
2. Select Click & Collect
3. Choose your location and date
4. Bring your confirmation email

Orders must be collected on the selected date.

Doughnuts – Best within 3 days
Brownies – Up to 5 days
Cookies – Up to 5 days

Store in a cool, dry place.

All of our products are best kept at room temperature.

Some items may be frozen on the day of delivery:

1. Freeze in airtight packaging
2. Defrost fully at room temperature
3. Do not refreeze

Our kitchen handles:

• Gluten
• Eggs
• Nuts
• Soya
• Milk
• Sulphites

All products are made in an environment where these allergens are present.
We do not operate a nut-free facility.

Due to the shared kitchen environment, we cannot guarantee absence of trace allergens. If you have a severe allergy, we recommend contacting us before ordering.

Due to the perishable nature of our products, we do not accept returns or offer refunds for change of mind.

Contact us within 24 hours of delivery with:

• Your order number
• Clear photographs

We’ll review and resolve fairly.

Yes, we offer corporate gifting, event orders and multi-address deliveries. Contact us at
Hello@dingdongdough.com

We recommend ordering at least 1–2 days in advance, and for two-day delivery postcodes, selecting delivery two days before your event.

Yes — our subscription boxes deliver Ding Dong joy on repeat.

Yes — you can cancel before your next billing cycle. Orders already processed cannot be cancelled.

Drop us a message via our Contact Us page and we’ll point you in the right direction.

Because every Ding Dong moment should be a smooth one.